Check MyWay balance


Check your MyWay balance online by completing the following details. You can also check your balance at ticket vending machines and when you tap on or off by holding your card a little longer on the reader.

Check your MyWay balance

In order to check your balance online your MyWay card must be registered, view how to register your MyWay card.

Please enter your date of birth

Don't remember your password?

The secret question / password is one of the following questions:

  • Mother’s maiden name
  • Pet’s name
  • Favourite place
  • Place of birth
  • Date of birth
  • Favourite colour
  • Town of birth

Passwords for student and tertiary MyWay cards

The default password for student/tertiary MyWay cards ordered online is the student's suburb and postcode. You will need to enter your password in the following format: suburbpostcode (no spaces e.g. gordon2906).

Need more details?

Once you have submitted for Check My Balance above, you can get extra details by clicking on the transaction table which displays:

  • balance after each transaction
  • tax invoice amount/fare
  • boarding type.
Top up your travel credit

View information on how to top up your MyWay card.

Forgotten password

If you are experiencing problems with your password please call 13 17 10 during business hours or submit a feedback form.

Protect your account
  • Always close this window when you have finished.
  • Never check your account details via a third party site or application.
  • To protect your identity never provide your personal or security details, including customer ID or passwords, in response to any email, even if it looks legitimate.
  • Always confirm that your data is encrypted by ensuring a symbol of a lock appears within the browser.

Please note the ACT Government will never send you a message by email or text to mobile phones asking for MyWay card payments or other activity. Do not respond if you receive these messages – they are scams to steal your money or personal details. For more information on types of scams visit www.scamwatch.gov.au

ABN

The Transport Canberra and City Services ABN is 37 307 569 373.

Next steps

Top up MyWay
Use MyWay
Cancel or replace MyWay

Tap on, tap off. Travel smart with MyWay

We acknowledge the Ngunnawal people as traditional custodians of the ACT and recognise any other people or families with connection to the lands of the ACT and region. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

To see how we are building stronger relationships with the Traditional Custodians of the ACT view the Reconciliation Action Plan.