WHY ARE BERLEI NOW CHARGING FOR SHIPPING?
Free shipping is available on all orders for Berlei members. For non-members free shipping is still available when you spend over $49 (excluding online eGift Cards, which don't require shipping) otherwise $5.95 is applied. We've worked hard to keep our shipping costs low for you, but by making this change we're ensuring we can continue to offer delivery for shoppers across Australia for the long term.
You can also find us at a wide network of Bonds Outlet stores and our retail partners including Myer and Farmers.
WHY CAN'T I RETURN UNDERWEAR OR HOSIERY FOR CHANGE OF MIND?
You can, but only if they are faulty. Otherwise there are two reasons why we can't accept returns for underwear (briefs only) or hosiery. Firstly, for hygiene reasons, secondly to stop this product going to landfill. Each time a pair of briefs or tights is returned to us we cannot re-use it so it ends up in landfill, which we are committed to reducing as part of our long-term sustainability mission.
WHY DOESN'T THE VALUE AMOUNT OF MY EGIFT CARD QUALIFY ME FOR FREE SHIPPING?
Good question! We offer electronic gift cards for purchase on our website, which we send to you via email. As they do not require shipping the dollar value of your eGift Card is exempt from the total amount of your order when added with other products totalling less than $49. In this case, a shipping charge is applied. If your eGift Card is added to orders containing products totalling over $49, you qualify for free shipping irrespective of the value of the eGift Card.
eGift Cards purchased alone don't require shipping, as such there is no shipping cost.
Corporate and Social Responsibility
Click here to find out about our CSR program.
Personal Details
How can I access or change my account details?
Click here to access your account, don't forget you will need your username and password.
How do I register for My Account?
Click here to register on the Berlei website and start shopping today.
Why do I need an account?
As a member you'll pretty much have the run of the place. You'll not only receive 10% off everything, but you can also:
- Check out faster when making a purchase
- Check the status of your orders
- See any of your past orders
- Change your account details, including password
- Store any extra shipping addresses
- Access our online returns page (to simplify the returns process for online purchases).
What happens if I forget my password?
Click here, and enter your email address we will send you a new one.
Is my personal data safe if I create an account?
Your data is safe with Berlei as we are fully compliant with the Privacy Act in Australia. Your account and personal details, and any order details, are protected. To access your details on our website, you need to enter the correct password. Click here for our full privacy policy.
Are my credit or debit card details saved?>
We don't save any of your payment details which means you will have to enter them each time you place an order, but at least you know there's no risk.
What are my payment options?
You can pay with Visa, MasterCard, American Express, PayPal, Afterpay, Zip, Klarna or V.me by Visa.
Is it safe to enter my payment details online?
We take security seriously. Your payment details are automatically encrypted when you enter them.
Orders
I'm not sure if I've successfully completed my order?
When you have successfully completed your order, you will receive a confirmation email. If you don't receive an email, please call our Customer Service team on on 1800 269 561 (between 9am and 4pm AEST).
Can I find out when a product that is currently out of stock comes back in?
You can call our Customer Service team on on 1800 269 561 (between 9am and 4pm AEST).
How can I find the latest deals and offers?
Our home page will always be updated with the latest and greatest deals. Click here to view.
Promotion Codes
How do I use a promotion code?
You will be prompted to apply the promotion code to your order in the Checkout.
Why won't my promotion code work?
It may have expired, been entered incorrectly or not be valid if your order does not meet the terms and conditions of the promotion.
Can I use more than one promotion code on an order?
Unfortunately only one promotion code can be applied to each order.
I forgot to add a promotion code to my order. Can it still be applied?
Promotion codes can only be applied in the Checkout at time of purchase.
How do I check if a promotion code has been applied to my order?
It will appear in the Checkout and applied to the balance of your order.
eVouchers
What are eVouchers?
eVouchers are a great way to share your love of Berlei with your family and friends to celebrate any occasion. Click here to purchase.
What can I buy with my eVoucher?
Your eVoucher can be used to purchase any product on the Berlei website.
What are the eVoucher terms and conditions?
Berlei eVouchers are valid for 12 months from date of issue.
How can I check my eVoucher balance?
To check the amount remaining on your eVoucher, Click here. You will need to login to your account.
PRODUCT REVIEWS
WHAT IS AN ONLINE REVIEW?
We love hearing feedback on our products, because as a valued customer your opinion is important to us. We've provided some guidelines to make sure that your feedback remains helpful to other customers as well. To keep it fair and consistent we only post reviews that are in adherence with these guidelines. So here's an idea of how best to do it:
- Keep feedback based on the product only and your experience of using the product. E.g. size, fabric, how it makes you feel?
- Be honest - tell us what you like about the product and what you don't like about the product
- Keep it clean, get to the point and provide helpful feedback for others
- We are not about anything offensive, racist, crude, so inappropriate comments won't be posted accordingly.
- Also to protect your privacy we can't post any personal information, so use of a nickname for the review is the best way to go. Links to other websites and references to other retailers is also potentially misleading to visitors, so we won't post this info either.
But if you want to talk to us about anything concerning prices, promotions, shipping, customer service or details that are personal to your purchase then give us a call on 1800 269 561.
GIFT CARDS
WHERE DO I APPLY MY GIFT CARD DETAILS?
Once you reach the checkout page, select the payment option Gift Card and continue on to Order & Pay. You will be taken to a new screen to input your name, gift card number and pin number to finalise the transaction. The gift card number and pin can be found on the eGift card email.
I ORDERED A GIFT CARD ONLINE AND THE RECIPIENT HASN'T RECEIVED IT YET. WHAT CAN I DO?
When an eGift card is sent, it can sometimes be automatically filtered through to Junk, Spam or ‘Other’ folders within your inbox. Please advise the recipient to check these folders before contacting customer service.
If it’s not there, then our Customer Service team will do their very best to assist you. Please contact them via email or on 1800 269 561 (Monday – Friday, 9am-4pm AEST) with the following details:
The order number you received when you purchased the gift card or the email address registered to the account the voucher was ordered from.
The value of the gift voucher.
The email address the gift voucher was sent to.
ARE GIFT CARDS ORDERED ONLINE SENT PHYSICALLY OR DIGITALLY?
All gift cards purchased online are sent digitally - these can be used online.
HOW DO I BUY A GIFT CARD?
There are two options for Berlei gift cards:
- Send it directly to your friend’s email address (electronic gift card, purchase here.)
- Send it to your own email address and print it out (electronic gift card, purchase here.)
WHAT CAN I DO IF I HAVE DELETED MY ELECTRONIC GIFT CARD VIA EMAIL?
TWe understand, these things happen. In the case of a lost electronic gift card, please contact our Customer Service Team via email or on 1800 269 561 (Monday – Friday, 9am-4pm AEST) with the following details where applicable:
- The email address the gift voucher was sent to.
- The email address registered to the account the voucher was ordered from.
- The value of the gift voucher.
WHAT CAN I DO IF MY GIFT CARD HAS EXPIRED? CAN IT BE EXTENDED?
Unfortunately not. In the instance where a gift card has expired, we are unable to reissue a new one or extend the timeframe in which it can be used.
WHAT IS A BERLEI GIFT CARD AND HOW DO I REDEEM IT?
An electronic gift card can only be purchased online. Gift cards are treated like cash and can be put towards any purchase you make online at https://www.berlei.com.au/
To redeem a gift card during checkout, select the payment option Gift Card and continue on to Order & Pay. You will be taken to a new screen to input your name, gift card number and pin number to finalise the transaction.
WHERE CAN I CHECK MY GIFT CARD BALANCE?
You can check your gift card balance here.