Contact Us

Prefer to send us a digital letter? Email any enquiries to our customer service address and our birds will get to work helping you. Customer service birds will be online from 9am to 5pm EST on weekdays.

customerservice@birdsnest.com.au

Our customer service birds are happy to help on the phone. Contact hours are from Monday to Friday 9am to 5pm EST and public holiday times may vary.

1300 696 378
INTERNATIONAL : +612 6188 6071

Want to chat quickly? Start a conversation with us via the ‘chat help’ icon in the bottom right corner of the screen.

Our chat is helped by AI 24/7, but a customer service bird will be available between the hours of 9am to 5pm EST on weekdays.

Our store birds are happy to assist with any queries or styling support. Visit our stores located in Cooma NSW and Burleigh Heads QLD Australia.

Cooma Store
Burleigh Heads Store

Got a question about something you spotted on our social channels? Send us a quick in app message on facebook or instagram and our social birds will be happy to help.

Social birds will be online from 9am to 5pm EST on weekdays.

Looking for something? Our detailed FAQs are here to help you! From delivery, returns and your account we have created helpful queries for all.

Visit our customer FAQs